Q: Do you have a catalog I can order?
Yes. The printed versions are available in our Catalogs department as well as the FREE downloadable versions on our Free Catalogs pge, here.

Q: Is it really only $8.00 to ship my order, no matter the size?
Yes. All UPS Ground orders are charged a flat rate of $8.00, no matter how much you buy.

Q: How long will it take to receive my order?
Shipping times are located on our Shipping pge, here.

Q: Can I track my order?
Yes. Tracking information is automatically emailed to you after your order ships. Please do not email us asking for tracking information. Remember to check your SPAM folder also.

Q: Can I order by phone?
No, not at this time. We are an e-commerce company, so email is the natural method of communication between our company and our customers. We are strictly online based to maintain the lowest overhead possible so that we may offer our customers unbeatable prices on our products and services.

Q: Is your online store secure?
Yes. Our online Store is hosted on a 128-bit SSL (secure socket layer) server where your personal information is encrypted so that a third party cannot view it. You can verify this by watching your browser's address bar change from, http:// to https:// when you are entering your credit card information. The "s" stands for secure, as well as the "lock" icon in the bottom of your browser window.

Q: If all your prices are wholesale, does that mean I need to have a Tax ID number to buy from you?
No. We sell to the general public as well as businesses. The only thing required to buy from us is a Debit/Credit card.

Q: How do I get started selling your products?
All the reselling information is on our Reselling Info pge, here.

Q: How will I know my order went through?
After completing the checkout process successfully, you will immediately receive a confirmation email with a receipt of your purchase. You can also log into your account from our site and view your order history where all your orders will be listed.

Q: If I supply The Home Accent Company with my personal information, how will it be used?
All privacy concerns are answered in our Privacy Policy, here.

Q: Can I cancel or change my order after it has been placed?
No. Orders cannot be changed or canceled after you have completed the purchase. Because of this, it is entirely YOUR responsibility to make sure all information is correct when checking out.

Q: Is a particular item in stock?
If an item is out of stock, it will be flagged in bold red letters stating "OUT OF STOCK" and the "Add to Cart" button will be disabled. You can also check the master out of stock list here. Occasionally, an item shown to be in stock on our website will end up being out of stock at the warehouse. In the event this happens, the rest of your order will ship as normal, and we will issue a refund to your card for that item and send you a receipt via email.

Q: Can you meet my high quantity demand for a particular product?
Probably. There is usually hundreds or even thousands of each product in stock at the warehouse. If you need an extra large quantity of an item, you might want to check with us first.

Q: Why was my order declined?
Your order was declined because you did not enter your billing information exactly as it appears on your bank statement.

Q: My order was declined multiple times, but the charges are still pending at my bank. Am I being charged more than once?
No. You cannot be charged for a declined transaction. Each time you attempt to place an order on our website, your bank will "Authorize" the charge. This "authorization" is a temporary hold on those funds. If your order was declined, this hold will go away automatically within 10 days according to your bank's policy. If you have any questions regarding exactly how long the hold will last, call your bank. Do not email us asking to remove this hold or refund your card. This "authorization" has nothing to do with us or our order system. It is entirely due to your attempt to charge your card, and your bank "authorizing" the use of your credit card.

Q: I forgot my password. How do I retrieve it?
Click this link here. Fill in your email address, check your email and SPAM folder, login with your new password, and then don't forget to change it to something you'll remember.

Q: My order arrived damaged. What do I do?
Email support@homeaccentcompany.com within 30 days from the date you placed your order. Either reply to the original email confirmation from us, or be sure to include your name, order number, and item number of the damaged item, as well as attaching a digital photo of the damaged merchandise if possible.